Call Center Representative - Onsite Work Only - NO REMOTE WORK Job at Magellan Solutions USA (MSUSA), Palo Alto, CA

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  • Magellan Solutions USA (MSUSA)
  • Palo Alto, CA

Job Description

Switchboard Operator - Palo Alto (Onsite Work Only, NO REMOTE WORK)

Interested in customer service representative roles? You're in the right place!

This is an opportunity to work in an On-site call center environment with a supportive and team-oriented work environment.
  • Benefits include healthcare, 401K, Paid time off and paid holidays.
  • Inbound calls only
  • Work at a premier medical facility
  • Help support our veterans
Magellan Solutions USA is a veteran-owned Call Center and BPO company with a track record of performance. Magellan is actively recruiting for a full-time Call Center Representative opportunity for a Federal client in Palo Alto, California.

Essential Duties and Responsibilities
  • Schedule
    • Monday, Tuesday and Thursday: 6:00 am - 2:30 pm
    • Friday and Saturday: 11:00 pm - 7:00 am
  • Answers incoming calls and communicates with clients with respect, courtesy, empathy, tact, and professionalism.
  • Troubleshoots situations accurately, quickly, and efficiently for customers on the phone.
  • Maintains an above-average attendance record.
  • Follows established standard operating procedures
Qualifications/Requirements
  • A high school diploma is required.
  • At least one year of call center experience is required.
  • Can be a team player.
  • Can work without direct supervision.
  • Can work well with medical staff, veterans, and the elderly.
  • Has a good work ethic
  • Outstanding verbal communication skills (phone etiquette).
  • Detail-oriented, can multi-task, and is highly organized.
  • Strong Microsoft Office skills.
  • Must be flexible

Previous Military encouraged to apply

Must be able to pass an extensive background check

Job Tags

Full time, Work at office, Remote work, Flexible hours,

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