Job Description

Job Description

We're hiring a Customer Operations Specialist for a high growth European VC start-up who have recently launched into the US.

Based in Chicago (hybrid/flexible), this is a great opportunity to join a innovative tech focused business, that's fast paced and high autonomy.

This is a newly created position that will play a central role in ensuring customers succeed, whilst maximizing the value they get from the company's products and services.

Key Responsibilities:

Supply Chain Administration

• Manage all supply chain administrative tasks to support timely delivery of services.
• Confirm purchase order (PO) details with buyers and raise POs with suppliers.
• Monitor platform automation performance, reconcile invoices, and follow up on payments.
• Own the end-to-end supplier onboarding process, including collecting key documents (e.g., credit forms, certifications), validating information, and ensuring timely setup in systems.

Customer Operations & Support

• Serve as the first point of contact for customers, handling inbound queries related to orders, deliveries, and payments.
• Resolve supply chain issues promptly to drive strong On-Time, In-Full (OTIF) performance.
• Maintain high customer satisfaction by understanding client needs, providing regular updates, and proactively addressing feedback.

Data & Reporting

• Maintain accurate and complete records on the company platform, CRM, and other systems to ensure centralized and accessible information.
• Monitor and report key operational metrics, including OTIF, invoice accuracy, payment turnaround time, and supplier onboarding cycle times.

Collaboration & Process Improvement

• Identify and implement process improvements to enhance the customer experience, order accuracy, and overall operational efficiency.
• Ensure compliance with internal and external policies on supplier and customer data, including secure handling of tax IDs, bank details, and legal forms.

Experience required

• 1–2 years of experience in Customer Success, Customer Service, Operations, Account Management, Supply Chain Administration, or similar roles—ideally within a fast-paced B2B or supply chain environment.
• Proven ability to manage operational processes across multiple stakeholders with precision and accountability.
• Strong track record of resolving complex issues and building trust-based relationships with both customers and internal teams.
• Growth mindset with the desire to work in a fast paced start-up environment
• Degree educated or equivalent

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