Tagalog & Vietnamese Interpreter Job at BIG Language Solutions, Tampa, FL

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  • BIG Language Solutions
  • Tampa, FL

Job Description

Job Description

Language Interpreter – Tagalog/ Vietnamese Interpreter

📍 Location: 101 E. Kennedy Blvd, Tampa, FL 33602

🕒 Schedule: Monday–Friday (EST working hours)

💼 Department: Customer Support / Language Services

💰 Pay: To be Discussed | Job Type: Full-time

📋 Reports To: Call Center Manager

About the Role

BIG Language Solutions is seeking a skilled and experienced Language Interpreter fluent in Tagalog or Vietnamese and English to join our dynamic Customer Support team.

In this role, you’ll bridge language gaps between English-speaking clients and non-English-speaking customers — ensuring every conversation is clear, accurate, and culturally sensitive.

You’ll be part of a global team that supports U.S.-based customers in a fast-paced call center environment, helping us deliver world-class multilingual customer experiences.

What You’ll Do

  • Provide real-time consecutive or simultaneous interpretation between English and Vietnamese/Tagalog during live customer calls.
  • Assist U.S. customers in resolving inquiries or issues with professionalism and empathy.
  • Accurately relay messages without altering meaning, tone, or context.
  • Handle sensitive and confidential information with discretion.
  • Collaborate with Team Leads and QA to ensure high-quality communication and continuous improvement.
  • Meet call handling metrics, quality standards, and compliance requirements.
  • Stay informed about cultural nuances, industry terminology, and client-specific updates.

What You’ll Bring

  • Fluency in Vietnamese/Tagalog and English (spoken and written).
  • 1–2 years of experience in an international call center, preferably supporting U.S. customers.
  • Prior interpretation experience strongly preferred.
  • Exceptional listening, retention, and note-taking abilities.
  • Strong interpersonal and communication skills with a professional demeanor.
  • Ability to thrive in a fast-paced, high-pressure environment.
  • Understanding of cultural sensitivities and professional communication etiquette.
  • Familiarity with interpreting platforms, CRM tools, and call center software is a plus.

Education

🎓 Bachelor’s degree in any discipline preferred.

Why BIG Language Solutions?

At BIG, we believe in thinking globally and acting boldly.

Join a team where your language skills make a real impact — helping people connect, understand, and be understood.

🌐 Learn more: biglanguage.com

🔗 Connect with us on LinkedIn: BIG Language Solutions

Interest candidates can share their profiles @Monika.Bansal@biglanguage.com.

Job Tags

Full time, Monday to Friday,

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